I have heard it said that one mistake can ruin a hundred rights.
If AA had only made one mistake, I would have forgiven them. Unfortunately there were way more mistakes than that. I'll explain.
Having a car with a lot of miles and young children, we decided to get breakdown coverage. We went with AA--even though they weren't the cheapest--because they were the most widely known and respected company.
We had a few small events where we called them out (car in the driveway wouldn't start, etc.) and they were fine. Then came the event where we really needed them. We had car problems and were forced to pull over on the motorway (interstate). We were in a dangerous position and forced to wait by the side of the road with our baby and toddler.
We called AA and were assured that we were a high priority and help was on its way. Unfortunately, we waited for hours for help to come. AA blatantly lied to us every time that we spoke with them and never followed through with the actions they promised. When a tow truck finally came, the operator was very rude and abusive to us. After being stranded out for hours and hours, AA finally told us to get a taxi and that they would reimburse us for the cost. They never reimbursed us. They never really apologized to us. The whole experience was awful, and it lost AA my business.
To read my full experience, click here.
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