My AA Nightmare

I have heard it said that one mistake can ruin a hundred rights.

If AA had only made one mistake, I would have forgiven them.  Unfortunately there were way more mistakes than that.  I'll explain.

Having a car with a lot of miles and young children, we decided to get breakdown coverage.  We went with AA--even though they weren't the cheapest--because they were the most widely known and respected company.

We had a few small events where we called them out (car in the driveway wouldn't start, etc.) and they were fine.  Then came the event where we really needed them.  We had car problems and were forced to pull over on the motorway (interstate).  We were in a dangerous position and forced to wait by the side of the road with our baby and toddler.

We called AA and were assured that we were a high priority and help was on its way.  Unfortunately, we waited for hours for help to come.  AA blatantly lied to us every time that we spoke with them and never followed through with the actions they promised.  When a tow truck finally came, the operator was very rude and abusive to us.  After being stranded out for hours and hours, AA finally told us to get a taxi and that they would reimburse us for the cost.  They never reimbursed us.  They never really apologized to us.  The whole experience was awful, and it lost AA my business.

To read my full experience, click here.

Boarhunt Recovery

Having your car break down is a frustrating and sometimes dangerous experience anyway, but it's even worse when you have young children with you.  To make a long story short, my family was in a situation where our car broke down while we were driving on the motorway (freeway).  We were stuck on the small area by the side of the road with our young kids.  Having breakdown cover, we called and assumed that we would get rescued quickly.

Unfortunately, it turned out to be an absolute nightmare.  The people at Boarhunt Rescue & Recovery were mean and rude to the point of being abusive.  We were stuck waiting for hours before being dumped in a parking lot somewhere (still not knowing what was wrong with our car and still not having a way to get it to a garage/mechanic to get it checked out).  The experience was so bad that I still shudder and cringe every time that I pass a Boarhunt vehicle.  This was hands down the single worst experience that I have ever had as a customer.

In short: If you live in Southern England, and your car breaks down, do not call Boarhunt for help.  Just about anything else is a better alternative.  Be aware that they are an affiliate of the AA.  If the AA tries to send them out to help you, refuse and politely insist on an actual AA vehicle (their rescue vehicle drivers have--in my experience--always been friendly and helpful).

To find out more about my experience with Boarhunt Rescue & Recovery, click here.
To visit Boarhunt's company website and find out what they have to say for themselves, click here.